Q: IDENTIFICATION AND PRIVACY 🆔

We take your privacy, and safety seriously! For the safety of our employees we require identification on file. You may be asked to verify your identity in person, and over the phone. For your privacy, and the security of your benefits we will not discuss your account or membership details, or allow usage with anyone except you. No cell phones, video, or audio recordings are permitted in the Treatment or Waxing areas, for privacy reasons. Only the person receiving treatment will be allowed in the treatment room with the Waxologist. Members and Guests may be departed by employees using our mobile app/tablet devices. Rest assured, your credit card information is encrypted and secure. We take your privacy and data seriously!

Question 1

BOOKING AND CANCELLATIONS 💻

Accepted Answer

Experience the Bombshell Difference!   We are excited to welcome you to experience our fantastic service, and client care. We require all appointments be scheduled online, so you may securely place a card on file in accordance with our 12 hour cancellation policy.   We make booking streamline with 24/7 access to book, cancel and reschedule appointments online. Click "Booking" to schedule your appointment.   It is our priority to accommodate your appointment, not your provider. Appointments may be re-accommodated in the event of Waxer absence.   Please complete your requires "Intake" form in advance, via text or email, or arrive 10 minutes in advance to complete them on our kiosk.    You may cancel your appointment free of charge with at least 12 hours notice via Online-Booking, or by clickiing "Cancel" via our Text and Email reminders. Visit your Home Location website to get started.

Question 2

LATENESS AND NO SHOWS 💸

Accepted Answer

We ask that you arrive at your appointment at least ten (10) minutes in advance, in order to update any required "Intake" forms so we may best serve you.    Lateness in excess of 5 min per scheduled service will incur a charge of 100% of the scheduled services. In the event that insufficient funds are available on account/card, we reserve the right to redeem any pre-paid benefits, gift cards, coupons, Guest Passes, or vouchers.   🚫No services will be provided for those owing any outstanding balance.   ✅To avoid collections, please keep an updated card on file.     Cancel Online

Question 3

CONDUCT 🤍

Accepted Answer

We take safety seriously!   At Bombshell Waxing, the power of touch only goes one way. Sexual advances or requests for sexual favors and other verbally and physically inappropriate behavior will be considered solicitation, reported to the proper authorities, and prosecuted.    We have a zero tolerance policy for workplace abuse. Any person who display aggressive/abusive behavior, use profanity, speak above normal conversational levels to our staff or other Members/Guests, via phone, email, online, or in-store will be asked to leave/ hung up on.    The Member/Guest, or persons in violation will no longer be permitted on premises, and normal Membership, and Appointment cancellation policies stand including “Make Whole Fees”.

Question 4

CHILDREN AND MINORS 🧒

Accepted Answer

(Please note with COVID we may    We absolutely adore kids, but for their safety, and the courtesy of other Members, and Guests, we ask that you don't bring children who are not receiving services.   Child care is not provided. Any guest or member who checks in for a scheduled service with a minor child not receiving service will be required to pay the Cancellation fee, and reschedule their appointment.   We do not provide services to minors under the age of eight (8). Minors under the age of eight (8) must be accompanied by an adult and are restricted to the lobby, and restrooms, and may not enter Treatment or Waxing areas.   A parent/guardian of any child under 18 must provide written permission prior to the minor receiving service. Our digital form must be signed and dated by the parent/guardian in the presence of a staff member.   Minors ages 8-15 receiving services must be accompanied by a parent/guardian at all times while in the salon. Parent/guardian must sit in Treatment or Waxing room during minor's services.   Minors ages 16-17 may receive services without parent present, after digital form completion.

Question 5

IDENTIFICATION AND PRIVACY 🆔

Accepted Answer

We take your privacy, and safety seriously! ​ For the safety of our employees we require identification on file. You may be asked to verify your identity in person, and over the phone. For your privacy, and the security of your benefits we will not discuss your account or membership details, or allow usage with anyone except you.    No cell phones, video, or audio recordings are permitted in the Treatment or Waxing areas, for privacy reasons. Only the person receiving treatment will be allowed in the treatment room with the Waxologist.   Members and Guests may be departed by employees using our mobile app/tablet devices. Rest assured, your credit card information is encrypted and secure. We take your privacy and data seriously!

Question 6

GENDER AND LGBTQ 🏳️‍🌈

Accepted Answer

Our prices do not change based on gender!   We welcome everyone to schedule under the name and gender, under which you identify.    All Bombshell Waxing Licensed Waxers are educated on all genitalia, in efforts of inclusion of EVERYONE! You will NEVER need to disclose your gender idenity with us, Please schedule as you please, and we look forward to seeing you!    When Booking a Brazilian Wax, you may choose "Brazilian (V)" for Vagina, or "Brazilian (P) (M)" for Penis or Maternity. This will allow us the appopriate time for service.    Read our LGBTQ Blog  ⚢🏳️‍🌈⚣

Question 7

REFUND AND DISPUTE ⛔

Accepted Answer

All sales are final. No refunds or exchanges will be made for any sales including; service, packages, retail, tips/gratuity, gift card, guest pass, no show, lateness, membership and benefit package, merchant, administrative and cancellation fees.   Much like gym memberships, refunds are not offered because you havent come in! We encourage you to Book Online, and look forward to seeing you!   All  This fee is intended to offset any third party merchant, software or administrative fees in the event you were mistaken.    If you still have questions please see "Get Help" below.

Question 8

GET HELP 🆘

Accepted Answer

Question, billing error, technical support?       If you have a question or you feel you have been billed in error, we woild like to know.   Billing Concerns: To schedule a time to review your account with your Home Location, please Book Online under "Help". We offer "Phone", or "In Person" support by appointment only. Please note, in addition to refunds, all Administrative Fees for our "Help" services will be waived if we have billed in error.    Questions: We're available on Facebook, and Instagram Messenger 24/7. Just send a message!    For Technical Support logging into Online Booking, Click Here

Question 9

MEMBERSHIP CANCELLATION REQUESTS 💔

Accepted Answer

Bombshell Waxing locations are independently owned and operated. While some terms may differ by Home Location, we maintain a few cancellation standards franchise wide!    SUBMIT CANCELLATION REQUEST ONLINE  To grant your Cancellation Request, your Membership must be in good standing.  You may cancel your Bombshell Waxing membership at ANY time, and for ANY reason! You never need a doctors note or reason to justify your cancellation. We never charge a cancellation fee, however Unlimited Members may be responsible for repayment of discounts if terms are not completed. To view a copy of your exact agreement you may check your email, as one is emailed upon completion, or login to your account to review your agreements!

Question 10

MEMBERSHIP FREEZING 🥶

Accepted Answer

Bombshell Waxing locations are independently owned and opperated.   While some terms may differ by Home Location, we maintain a few freeze standards franchise wide! For instance you may freeze your Bombshell Waxing membership at ANY time, and for ANY reason! You never need a doctors note or reason to justify freezing. We ask that you give us 30 days notice, prior to your next billing.    In the event of unforeseen closure exceeding two weeks, your membership will be frozen on a month-to-month basis, or until otherwise permitted to open.   To initiante a freeze you may fill out a freeze request via DocuSign!

Question 11

RECIPROCITY AND SHARING 👯

Accepted Answer

We are thrilled to offer opportunities for growth, and ownership within our company!   While you are an active member, you may use or share any of your accrued or paid benefits at any Bombshell Waxing Franchise location; however, prices and services offered at each franchise may vary and may require additional payments.   Because our franchises are independently owned, Unlimited Waxing benefits can only be used at the franchise location, at which it was purchased, also known as your “Home Location”. That said, we are happy to switch your “Home Location” at any time and for any reason by entering into a new agreement with new “Home Location”, you will then be released from previous agreement.   While we encourage paid benefits, and packages be shared with friends, and across locations, Unlimited services are not sharable! Identification is required. Persons caught sharing Unlimited Benefits will be prosecuted.

Question 12

MEMBERSHIP PRICING 💰

Accepted Answer

🔐Lock in SAVINGS with a Membership or Package.    Bombshell Waxing reserves the right to update pricing at any time without prior notice.    Once annual commitment expires, Memberships bill at the month-to-month commitment-free rate, until canceled, or renewed.   Renew NOW! Visit your "Home Location" website. You may initiate your membership renewal using the website Docusign, or we can initiate your membership in store!

Question 13

UNFORSEEN CLOSURES 🌪️

Accepted Answer

In the event of unforseen closures, such as natural disasters, and pandemics, membership billings will be suspended, and will be frozen if closure exceeds three weeks.    If we have to cancel your appointment, due to an unforseen closure, an automatic email will be sent from the software to notify you of the change. (Please check spam folder)   If you lost your appointment due to an unforseen closure, we welcome you to reschedule as soon as we are open!   To stay updated on matters such as these, we recommend following your "Home Location" on your favorite social media platforms!

Question 14

GET HELP 🆘

Accepted Answer

Membership question, billing error, technical support?       If you have a membership question or you feel you have been billed in error, we woild like to know. To schedule a time to review your account with your Home Location Manager, please Book Online under "Help". We offer both "Phone", or "In Person" support by appointment only.    Please note, in addition to refunds, all Administrative Fees for our "Help" services will be waived if we have billed in error.    For Technical Support logging into your "Online Booking" portal, Click Here